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TUFX SERVICES

TUFX SERVICES

As a globally integrated manufacturer with operations in Asia and North America, we are focussed on delivering the best in class customer service and after sales service to our growing global customer base.

SAFELY HANDLING A WHEELBARROW

SUMMARY

Wheelbarrows, as a rule, are generally safe and effective to operate by commercial and homeowner users as they do not have any motorized parts or sharp edges and are simple to use. However, at Tufx we want to ensure the safest handling procedures are followed by our valued customers and have come up with some simple ways to improve your user experience as well as help prevent accident and injury. Anytime you balance a heavy load on a single wheel, you have to pay attention to what you are doing. As there is no cover piece to a wheelbarrow, some workers may think they can load it as long as the material doesn’t fall out, however, overloading a wheelbarrow is a sure way to lose control of it. Use the following tips to stay safe while using your TUFX wheelbarrow:

USER GUIDE

Only put in a wheelbarrow the amount of weight you can physically handle on an incline or when turning a corner and do not exceed the weight capacity provided for the specific wheelbarrow in use.

Make several trips for large loads. When you raise and lower the handles of a wheelbarrow, treat them like any other heavy load you lift. Keep your back straight and lift through your legs.

Balance your load over the wheel for good control, keep your speed under control and keep a tight grip on the handles

If you lose control of a wheelbarrow, let go of the handles and shout a warning to others. Avoid trying to move such things as planks with a wheelbarrow. Use a hand truck for long or awkward loads.


MAINTENANCE

Keep wheelbarrows wheels properly lubricated for easier use.

Store wheelbarrows out of the way of aisles and stairways and away from emergency equipment and maintain your wheelbarrow by checking attachment points and handle grips. Keep your wheelbarrow in a dry place over the winter months.


TUFX Warranty Policy

Warranty Information:

Tufx-Fort Manufacturing Inc. provides the following express limited warranties to the original purchaser of our product. The “Good” line of products are warrantied to be free from defects in material and workmanship for a period of 12 months. The “Better” line of products are warrantied to be free from defects in material and workmanship for a period of 5 years. The “Best” line of products are accompanied with a lifetime warranty and are warrantied to be free from defects in material and workmanship. All products are warrantied unless otherwise stated on the product or packaging from the date of original purchase, subject to the disclaimers and limitations stated below.


During the above time period, Tufx-Fort Manufacturing Inc. will replace this product, or such part of the product as may be defective, at Tufx option subject to the following provisions.

This warranty extends only to the original purchaser of the product and original proof of purchase must be submitted. This warranty does not cover a defect resulting from abuse, misuse, neglect, or any use not in conformity with the printed directions or commonly intended application of the product. You are urged to inspect the product upon purchase. In the event that a defect in material or workmanship appears within the warranty period, please follow the directions below.

If you have a claim under this warranty, or would like information on how the warranty may apply, contact Tufx customer service at 516-746-1920 OR support@tufx-fort.com, at which time you will be instructed either to ship the defective product, or the defective part of the product to the company, or if chosen by Tufx in its sole discretion, to send photos of the part and dispose of the defective product or defective part in a manner consistent with your local disposal and recycling laws and ordinances. For faster service please have your model, name, other identifying numbers, purchase location or information on the product ready for The Tufx representative to assist you.

Wheel Warranty:

Tufx-Fort warrants that all flat free wheels sold by them will be free from structural failure and further warrants to the original purchaser that these products will be free from defects in material and workmanship under normal and intended use for a period of 12 months from the date of retail purchase. Tufx-Fort’s sole and exclusive obligation under this warranty shall be to repair or replace* at Tufx-Fort’s sole discretion, without charge, any product that does not conform to this above warranty and is returned with a copy of the original sales receipt and satisfactory evidence of damage either through visual inspection or photographs, to the dealer whom the product was originally purchased or to Tufx-Fort. Such repair shall not include incidental charges such as removal, installation or shipping. In no event shall Tufx-Fort be liable for special, incidental or consequential damages. 

*Wheels replaced under warranty will be covered for the duration of said warranty from the original date of purchase only.


Warranty Policy
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China
Address:
Hualin Plaza, No.117, Zijinshan Road E.T.D.Z, Qingdao 266555, Shandong, China.
Canada
Address:
609 Colby Drive, Waterloo, Ontario, Canada, N2V 1A1.
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